Data Protection

We will use any data you have communicated to us to process your order. For this purpose we shall share your data with other businesses, such as courier services, in order to deliver the merchandise to you. These businesses shall only be permitted to use your data to process your order and for no other purposes.

If you have expressly consented to further use of your data, we shall pass on data from our customer address list to selected affiliated businesses for advertising and market research purposes. With this consent, we shall also recommend merchandise that might be of personal interest to you or shall make you promotional offers for customer care purposes and/or use your e-mail address for marketing purposes.

You can at any time disagree with your data being used for advertising purposes or withdraw your permission. From then on, we will no longer send you any newsletters or promotional e-mails.

We would like you to feel safe whilst shopping at petmascota and have therefore taken every effort to protect your data from unauthorised access by third parties, as the information and the confidence that you give us commit us to provide the highest possible level of security. Petmascota will save the data transmitted by you for the sole purpose of handling and processing your orders. The data will not be shared with third parties, with the exception of affiliated businesses that carry out order processing functions on our behalf.

Two important notices

 

  • When transmitting your data across the internet, we will use a secure server that protects your information by means of an SSL (Secure Socket Layer) 128-bit encryption software. In that way, your data is securely transmitted and cannot be viewed by unauthorised individuals. 
  • Should your banking information have been misused by unauthorised individuals, most banks will fully cover the costs. Should you have agreed with your bank that you will make a contribution of your own in the maximum amount of EUR 50.00, petmascota will make this contribution on your behalf. Please inform your bank immediately if your data has been misused and also contact us by sending an e-mail to info@petmascota.net 


Privacy Statement

We are extremely pleased about your interest in our website. The protection of your privacy is of particular importance to us. In the following paragraphs we will give you detailed information on how we use your data.

Data collection and processing

You may use our website without giving us personal information, however if you register as a customer, order items or would like to use specified online-features offered on our website, personal data will be collected. For detailed information on the nature and the scale of the data collection carried out by us, please read further.

Use and Disclosure of Your Data

Personal data will only be collected if you communicate it to us voluntarily when placing your order, opening a customer account or subscribing to our e-mail newsletter. If you have not expressly consented to other types of use, we will use your data exclusively to process and fulfill your order. As soon as the order has been fulfilled completely and the full purchasing price has been paid, your data will be disabled for further use and deleted after the expiration of the period required by tax law and commercial law regulations, unless you have stated your explicit consent that you agree with the further use of your data. When subscribing to our newsletter, your name and e-mail address will be used for our own marketing purposes, provided that you have given us prior approval, until you unsubscribe from our newsletter.

Collection, Processing and Use of Personal Data

You may use our website without giving us personal information. We will solely store such data that is not directly related to your person, such as the name of your internet service provider, the webpage from where you access our site, or the name of the requested file. This data will be analysed exclusively to improve our range of products and cannot be directly related to your person.

Disclosure of Personal Data and Credit Assessment

Your data will be passed on to the packet delivery company that is in charge of delivering the merchandise, to the extent to which this may be necessary to perform the delivery. In order to process the payment transaction, we will share your payment data with the bank that has been put in charge of effecting the payment. These businesses shall only be permitted to use your data to process your order and for no other purposes. Your interests will be taken into consideration in compliance with legal regulations.

We will not release your data to any other third parties without your consent.

Use of Cookies

We will use cookies to save your user name and password beyond the duration of your browser session to enable our system to recognise this information when you next visit our website at a later date. These cookies enable our system to greet you with your personal user name and make it unnecessary for you to re-enter your password when placing future orders. You can at any time withdraw this permission with future effect by changing the settings of your browser in a way that it no longer accepts cookies.

On various pages we use cookies to make our website more attractive to visitors and to enable the use of specific features. These cookies are small text files that our website transfers to your computer’s hard drive. They serve the sole purpose of allowing you to take advantage of specific applications, such as the storage of items in our Shopping Basket system. Most of the cookies we use will be deleted from your hard drive as soon as you quit the browser (so-called Session Cookies). Other types of cookies will remain stored on your computer to allow our website to recognise your computer when you next visit our online shop (so-called permanent cookies). These cookies enable our system to greet you with your personal user name and will make it unnecessary for you to re-enter your password or to fill in forms with your data again when placing future orders. Our affiliated businesses are not permitted to gather, process or use personal data via our website by setting cookies.

You can adjust your browser settings in a way that you will either be notified when you receive a new cookie, or can decide on your own whether to accept it every time you receive one, or can disable cookies altogether. If you do not accept cookies, you may not be able to take full advantage of some the features our online shop provides. The following paragraphs give you a description of how to adjust the settings of popular browser programmes:

Internet Explorer 6.x: Extras | Internet Options | Privacy | Advanced | Override Automatic Cookie Handling | then click on à 'Prompt' on both sides | OK | OK. If you now visit a site that uses cookies, a warning will be shown. The properties, as well as the content of the cookie will be shown after clicking on 'Details'.

Mozilla 1.4 and higher: Edit | Preferences | Privacy & Security | Cookies | Cookie Lifetime Policy à 'Ask for each cookie' | OK. If you now visit a site that uses cookies, a warning will be shown. The properties, as well as the content of the cookie will be shown after clicking on 'Details'.

Firefox 1.x: Tools | Options | Privacy | Cookies à 'Accept cookies from sites’ and Keep until: à ‘Ask me every time' | OK. If you now visit a site that uses cookies, a warning will be shown. The properties, as well as the content of the cookie will be shown after clicking on 'Details'.

Opera 8: Tools | Advanced | Cookies | then choose the option 'Let me decide every time I receive one' for both normal and third-party cookies | OK. If you now visit a site that uses cookies, a warning will be shown. A text window will open showing the content and duration of the cookie.

Data Security

Your personal data is encrypted by means of a secure server that uses SSL (Secure Socket Layer) 128-bit encryption software when transmitted across the internet. In that way, your data is securely transmitted and cannot be viewed by unauthorised individuals. On our website, as well as on our other systems, we apply technical and organisational security measures to protect your information from either being lost, destroyed, accessed, manipulated, or diffused by unauthorised persons. Your customer account can only be accessed after entering your personal password. Always remember to keep your access data confidential and to close your browser window when you have terminated communication with us, in particular if you use a shared computer.

Information Disclosure

According to the LOPD (Agencia Española de proteccion de datos), you are entitled to receive disclosure of your stored data free of charge, and, if applicable, you also have the right of correction, suspension of use, and deletion of this personal data.

For this purpose, please contact us:

Petmascota Naturalia S.L.U. 
Polígono Industrial Campollano, Avenida 0, Número 17, Nave 1
02007
Albacete
Spain

e-mail: info@petmascota.net

 

Withdrawal of Consent

You will have stated your explicit consent to the following paragraphs in the course of the ordering process, if appropriate. We would like to point out that you can withdraw this consent at any time with future effect.

Opening a Customer Account

By opening a customer account you agree to the following:

I agree that on opening a customer account, basic user information (name, home and e-mail address, telephone number, and – if approved of separately – my bank details), as well as usage data (user name and password) will be stored in a customer database. In that way, I will be able to log onto the website with my user name and password when making future purchases, and to place orders without having to re-enter my personal data. I may withdraw this consent at any time with future effect by deleting my customer account in the members-only area.

Contact

Persons responsible for Privacy Issues

If you have questions concerning the collection, processing or use of your personal data, or would like to request the disclosure, correction, suspension of use, or deletion of your data, or would like to withdraw any of the approvals given, please contact us:

Petmascota Naturalia S.L.U. 
Polígono Industrial Campollano, Avenida 0, Número 17, Nave 1
02007
Albacete
Spain


e-mail: info@petmascota.net